Privacy Policy

Last Updated: July 2026

At GreatestCustom, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order for our made-to-order personalized products, or interact with our Customer Support team.

This Privacy Policy should be read in conjunction with our Terms of Service, Shipping Policy, Refund & Return Policy, and Payment Information page. By accessing our website or completing a purchase, you acknowledge and agree to the practices described below.

---

1. Information We Collect

To provide you with a secure shopping experience and to fulfill your customized orders, we collect certain types of information when you use our services:

• Personal Contact Information: When you place an order or contact us, we collect your full name, email address, shipping address, billing address, and phone number (used strictly for carrier delivery updates and order verification).
• Personalization Details: Because GreatestCustom specializes in custom name-based apparel and everyday accessories, we collect the specific text, names, initials, and spelling details you submit into our customization fields during checkout. This data is collected solely for the purpose of manufacturing your made-to-order items.
• Payment Information: When you make a purchase, all payment information is transmitted securely to Stripe for processing. GreatestCustom does not store your full payment card details, bank account numbers, or security codes (CVV).
• Technical & Usage Data: Like most modern e-commerce websites, we automatically collect basic technical information when you browse our store. This includes your browser type, device type, operating system, IP address, referring website, and pages visited, which helps us optimize site performance and improve user experience.

---

2. How We Use Your Information

We use the information we collect for legitimate business operations and to deliver our services reliably:

• Order Fulfillment & Manufacturing: We use your contact details and personalization text to process your order, generate accurate digital printing files, and coordinate assembly with our independent production partners across the United States.
• Communication & Support: We use your email address to send essential transaction updates, including order confirmations, proof verification (if applicable), shipping tracking numbers, and responses to your Customer Support inquiries.
• Store Optimization & Security: Technical and usage data helps us monitor website performance, prevent fraudulent transactions, secure our checkout gateway, and maintain compliance with applicable legal requirements.

---

3. How We Share Your Information

We believe in strict data confidentiality. GreatestCustom does not sell, rent, trade, or monetize your personal data to third parties. We only share necessary information with trusted operational partners under strict confidentiality obligations to fulfill your order:

• Independent Production Partners: We share your shipping address and exact personalization text with our trusted US-based printing and cut-and-sew facilities strictly to manufacture and package your custom items.
• Shipping & Delivery Carriers: We provide your name, shipping address, and phone number to postal carriers (such as USPS, UPS, or FedEx) solely for physical package delivery and tracking management.
• Payment Processors: Payment information is transmitted directly and securely to Stripe to authorize payments, process refunds, and prevent financial fraud.
• Legal Requirements: We may disclose personal information where reasonably necessary to comply with applicable laws, legal processes, court orders, or to protect the rights, property, and safety of GreatestCustom, our users, or others.

---

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember shopping cart contents, improve site functionality, analyze website performance, and help prevent fraudulent activity. Cookies are small data files stored on your device that allow our website to recognize your browser and remember your preferences and improve your browsing experience. You can choose to disable or block cookies through your browser settings; however, doing so may impact your ability to complete a checkout or use certain website features.

---

5. Data Security & Retention

We implement robust physical, technical, and administrative security measures to protect your personal data against unauthorized access, disclosure, or alteration:

• Encrypted Transmission: All browsing sessions and checkout transmissions are protected using SSL encryption to transmit your sensitive data safely across the internet.
• PCI DSS Compliance: All payment transactions are handled securely through Stripe, adhering to strict Level 1 Payment Card Industry Data Security Standards (PCI DSS).
• Data Retention: We retain your personal information and order history only for as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

For more detailed information regarding our checkout infrastructure and financial data protection, please review our Payment Information page.

---

6. Your Privacy Rights & Choices

Depending on your location of residence (including applicable privacy laws such as the California Consumer Privacy Act - CCPA, or the General Data Protection Regulation - GDPR), you maintain specific rights regarding your personal information. Some rights may vary depending on applicable law:

• Right to Access & Correction: You have the right to request access to the personal information we hold about you and ask that we correct any inaccurate or outdated details.
• Right to Deletion (Right to be Forgotten): You may request that we delete your personal data from our systems, subject to certain legal, operational, and accounting retention requirements.
• Communication Preferences: If you have opted into receiving marketing newsletters or promotional updates, you can opt out at any time by clicking the "Unsubscribe" link located at the bottom of our emails or by contacting us directly.

To exercise any of these privacy rights, please submit a written request to our Customer Support email. We review and respond to all verifiable privacy requests within the timelines established by applicable law.

---

7. Children's Privacy

GreatestCustom does not knowingly market to or collect personal information from individuals under the age of 13 (or under 16 in certain European jurisdictions). Our website, products, and services are intended for general audiences and adult consumers. If we become aware that we have inadvertently collected personal data from a minor without verified parental consent, we will take immediate steps to delete that information from our servers.

---

8. Third-Party Links

Our website may contain links to external third-party websites, services, or social media platforms. We do not control and are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review the privacy notices of any external websites you visit.

---

9. Changes to This Privacy Policy

We reserve the right, where reasonably necessary, to modify or update this Privacy Policy at any time to reflect changes in our operational practices, regulatory requirements, or legal standards. Any revisions will be posted directly on this page with an updated "Last Updated" date. Your continued use of our website after any changes are published constitutes your acceptance of the updated policy.

---

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Customer Support team:

Our Customer Support team reviews inquiries during normal business hours and strives to respond within one business day.