Shipping & Delivery

Question 1: When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

 ESTIMATED TIME OF ARRIVAL (Production + Shipping time) 

United States - Unit: business days

Product	Production Time	Shipping Time
Apparel	4 - 7 days	5 - 10 days ( Express Shipping: 2-4 Days )
Mug	2 - 5 days	5 - 10 days ( Express Shipping: 2-4 Days )
Ornament	4 - 7 days	5 - 10 days ( Express Shipping: 2-4 Days )
Blanket	4 - 7 days	5 - 10 days  ( Express Shipping: 2-4 Days )
Canvas	5 - 10 days	5 - 10 days ( Express Shipping: 2-4 Days )
Poster	5 - 7 days	5 - 7 days  ( Express Shipping: 2-4 Days )
Tumbler	3 - 5 days	10 - 15 days  ( Express Shipping: 2-4 Days )
Door Mat	3 - 5 days	10 - 15 days  ( Express Shipping: 2-4 Days )
Wine Tumbler	5 - 7 days	5 - 10 days  ( Express Shipping: 2-4 Days )
Accent Mug	3 - 5 days	5 - 10 days  ( Express Shipping: 2-4 Days )
Garden Flag	3 - 7 days	10 - 15 days  ( Express Shipping: 2-4 Days )
Framed Canvas	5 - 10 days	5 - 10 days  ( Express Shipping: 2-4 Days )
Others	5 - 10 days	10 - 15 days  ( Express Shipping: 2-4 Days )

 Rest Of The World - Unit: business days

Product	Production Time	Shipping Time
Apparel	4 - 7 days	15 - 25 days
Mug	2 - 5 days	15 - 25 days
Ornament	4 - 7 days	15 - 25 days
Blanket	4 - 7 days	15 - 25 days
Canvas	5 - 10 days	15 - 25 days
Poster	5 - 7 days	15 - 25 days
Tumbler	3 - 5 days	15 - 25 days
Door Mat	3 - 5 days	15 - 25 days
Wine Tumbler	5 - 7 days	15 - 25 days
Accent Mug	3 - 5 days	15 - 25 days
Garden Flag	3 - 7 days	15 - 25 days
Framed Canvas	5 - 10 days	15 - 25 days
Others	5 - 10 days	15 - 25 days

PLEASE NOTE:

1. The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
6. Heavy product : Product as canvas time produce can up to 10 - 13 Business days

 

• Question 2: How to Check/Track order status?

1. If your order has been shipped out, a Tracking Number will be sent to you via email.
2. You can track your order via the following link: https://greatestcustom.com/pages/tracking-order
   
3. Contact Greatestcustom Customer Service at: support@greatestcustom.com if you have any doubts referring to your orders.

 

• Question 3: I never received my package, what should I do?

- Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
- For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed with no tracking data showed If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
- If your item has not arrived within the time frame, contact Greatestcustom Customer Service at: support@greatestcustom.com and we will do our best to help you!

 

• Question 4: How much is shipping?

- Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
- Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

• Question 5: International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?

- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

- Please check with your country's customs office to determine what these additional costs will be.