The following reasons will be covered by our full refund / free replacement policy. If you receive a refund or a replacement, you will not need to return the defective product to us as our products are personalized items.
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The product does not match the description or has incorrect customization.
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The product is the wrong size, color, or does not function properly.
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The product is damaged during production/shipping.
The following reasons will not be covered by our refund/replacement policy:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set ( all of our designs will be sent to you for preview via email. Please review them carefully.)
- Personal Reasons due to personal taste, change of mind, etc.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to support@greatestcustom.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
Our support team will review the photos/videos you send of the defective item. If the information you provide meets the conditions we have outlined above, we will proceed with a refund or send a replacement to you.
- Credit/Debit Card: 5-14 business days
- Paypal: 3-5 business days (up to 30 days if pay with card)
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Thank You
Greatestcustom Team