Refund & Exchanges

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@greatestcustom.com and we’ll make it right! 

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

  • Also please be informed that placing an order means that you accept all the terms mentioned below:
  • At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
  • Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem.

This is when the item is:

  • Not what you ordered;

NOTE:

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
  1. Incorrect selection of sizes, designs, colors, etc.
  2. Failing to preview the design carefully to see if it's well set ( all of our designs will be sent to you for preview via email. Please review them carefully.)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to support@greatestcustom.com and include the following information (this is a must):
  • Order number
  • Video/ photo of the defective product
  1. If your claim is in regards to a printing error, please include photographs of the error.
  2. If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  3. If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
  • Full delivery address
  • Contact telephone number

Our support team will review the photos/videos you send of the defective item and we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Thank You

Greatestcustom Team